Thank you for your interest in my products and courses!
Please read through the questions first before contacting support. If you can’t find your answer here, please contact me via the form at the bottom of the page.
Pre-Sales
All the prices are in USD.
Direct payment by credit or debit card. As long as you have an international credit or debit card, you’ll be able to make payment on the checkout page.
All products are in digital format. With digital products, you can also access and peruse them right away. Digital products are also more environmentally friendly as they eliminate the need for physical materials and shipping, hence reducing their carbon footprint.
My courses typically have materials in .pdf and .doc formats. As long as your device has software that can open these file formats, you will be able to open the files. If not, simply search for an app that can open these file formats.
Some of my courses come with portal access, and the portal loads on both desktops and mobile devices. If you are using a modern smartphone or tablet, you should be able to access the portal without issue.
After Purchase
After you make payment, the server automatically sends a confirmation receipt to the email you entered during checkout. This email has the subject: “Personal Excellence: Invoice XXXXX” and has the instructions to access your product.
If you didn’t receive an email from us after 30 minutes, it’s possible that the email went into your spam folder, your inbox is full, or there was a typo in your email address during checkout. Most customers who report not receiving the email usually have it in their spam folder. Please check your spam folder.
If you don’t receive any email from us after 30 minutes and there’s nothing in your spam folder, please contact me below with (1) The product you purchased, (2) Your full name used during checkout, and (3) The email address used during checkout.
My courses usually come with worksheets for you to record your results as you go through the lessons. These materials have been formatted for printing, so you can simply print them if you prefer to write on paper.
Printing issues, such as margin misalignment, are usually due to individual printer setup. Unfortunately I’m unable to assist with printing problems as it is out of the support scope. Please adjust the margins using your printer settings or the “Print Preview” page depending on your device. The printed output should reflect how it is displayed on the computer. If it doesn’t work, please contact your printer device company for help.
I’m constantly evaluating my course lineup to provide the best selection of personal growth tools for you. As new courses get launched, old courses get retired as they are no longer supported.
- Live a Better Life in 30 Days and Be a Better Me in 30 Days (2010-2025). After 15 incredible years of running 30DLBL and 30BBM, I have officially retired them in 2025. If you purchased 30DLBL/30BBM in the past, got the upgrade, and got access to the members portal, you will continue to get access to the portal for as long as it is online. Download the materials to ensure continued access if the portal is taken offline in the future.
- Anti-Procrastination Program, How To Stop Stress Eating, How To Achieve 10/10 Self-Esteem (2012-2016). With these video courses, customers got to download the materials right away after purchase, and were given access to a free, bonus portal to access the same files. After the courses were retired, I continued to provide download access to customers who needed help retrieving the course files, until 2020.
- Blogging Success Program and The Passive Income System (2011-2015). Retired in 2015 as announced here. After retiring, I continued to provide download access to customers who needed help retrieving the course files, until 2020.
For the courses you purchased, the files are yours to keep forever. When a course gets retired, it just means that new customers can’t purchase it anymore, but you can still use them in your own time, within the usage rights in the Terms of Use.
Note that the course materials are meant for your personal use. Please do not upload, distribute, share, re-adapt/modify, reverse engineer, or use them in any way that is against the Terms of Use. Please backup your files accordingly. Personal Excellence is not liable for data losses due to personal data loss.
Live Course FAQs
To attend the live course, you need the following:
- A modern Windows/Mac computer with at least 1GB of RAM. Chrome browser is preferred.
- A high-speed internet connection with at least 2 Mbps of free bandwidth. Your internet connection should be stable, ideally using an ethernet LAN connection rather than a wifi network. If you fail to meet the minimum requirements, you may experience technical difficulties during the live course such as audio choppiness and fuzzy screen.
- A headset with a microphone to participate in the voice sharing sessions.
Please do a system test here to check your system requirements.
When you log into the meeting room, you may be prompted to give certain permissions before you can enter the room. If you do not see these prompts, do the following:
- In Chrome, click on the padlock button on the left of the URL address bar. You will see a popup.
- Click on the following:
- Notifications > “Allow”
- Microphone > “Allow”
- Sound > “Allow”
- Reload to apply new settings.
It is not recommended to use a tablet or smartphone as the browsers on such devices are usually older versions that are not compatible with the webinar technology. The text on the presentation is often too small to read on a mobile device.
If you still face issues, please contact us via the form below!
There will be voice sharing for certain segments of the webinar. For voice sharing, please get a headset with a microphone and test it before the class.
- Please do not use the internal microphone that’s built into a laptop as they are usually low quality and capture a lot of background noise.
- You need a headset (and not laptop speakers where the sound can be heard in the room) as your microphone will pick up the sound from your laptop speakers, which will create an echo when you speak.
As it is a live class, please test your headset and microphone before class to ensure that they are working. In the interest of other participants’ time, we may have to deny sharing from selected participants if the audio quality is consistently poor or there are technical issues caused by the lack of proper equipment / bad connectivity.
When you get promoted to share, you will get a browser prompt that asks for access to your microphone. Click “Yes.” If there are other prompts that ask for your microphone access, click “Allow.”
- If you don’t see the prompts, please
- Disable your AdBlocker. The AdBlocker may block all popups including prompts for microphone access.
- In Chrome, click on the padlock button on the left of the URL address bar. You will see a popup. Click on Site settings > Microphone > Allow.
- Reload page to apply the new settings.
- Check that your audio device is plugged in and working properly. If you’re using the PC, go to Control Panel > Hardware and Sound > Sound and ensure that your Speaker and Recording tabs reflect the right speaker and microphone respectively. The volume control should also show feedback when you test your devices.
- Check that you don’t have another application running that requires the microphone (e.g., Skype) as this could interfere with the webinar.
- If you are using a headset with microphone, make sure that the microphone is turned on in the settings of your computer and browser.
The most common reason is the user’s internet connectivity. To ensure a high quality webinar experience, we use a high-speed 1 Gbps Fiber Broadband and Ethernet LAN connection, and a very high-end headset. 1 Gbps is an extremely fast connectivity that can download a 15GB Blu-Ray movie in 2 minutes.
To improve the audio quality on your end, here are some recommended steps:
- Use a high speed internet connection. As an attendee, you should have at least 2 Mbps of free bandwidth available. This requirement will be higher if you are doing voice sharing during the sharing sessions.
- Use a wired LAN connection. This is the best way to ensure the best connection. If not possible, move as close to your wifi router as possible. Closed doors, walls, increased distance, etc. between you and your wifi router will slow down internet speed. The connectivity signal on your computer taskbar and in the webinar room should show the strongest signal.
- Close all apps and windows except those necessary to attend the course. Close unnecessary browser tabs. Make sure there are no applications or downloads running in the background. If you’re using a shared connection, ask the other users to stop their file downloads until the meeting is over.
- Restart your computer and reload the meeting room to get a fresh connection.
If you still face audio or quality issues, please contact me via the form below. If you miss parts of the lecture or you can’t hear some of the audio due to your connectivity problems, not to worry as you will get access to a video recording (with high quality audio) after the meeting ends.
After you make payment, you will get an email with instructions to register for the webinar. Follow the instructions to get the meeting room link. After registering, you will get an email with the link for the upcoming class.
If you don’t see the email, check your Spam/Trash folders. If you still don’t get the email, please reach us via the form below!
No worries! The video link for each class will be sent to you 24 hours after a session ends. This recording is meant as a supplementary resource for those who can’t attend the live sessions. However, you should ideally attend the sessions live where possible as that’s where the key discussion takes place.
After you make payment, you will be sent an email with instructions to register for the live webinar. If there are worksheets for the course, you will get the instructions to download them.
For course video recording, the link will be sent to you 24 hours after a session ends. If you don’t get it, please check your spam folder. For copyright reasons, the recording can only be viewed, not downloaded. All course materials will be removed two weeks after a course ends.
Other Questions?
To help you in the fastest way, please provide the following information:
- Name of the product/course you purchased
- Your email address used during purchase
- Your Invoice Number (for past customers)
- Details of the problem, along with screenshots if applicable
Reach me via the form below.
- This form is for inquiries on PE products/courses and site-related matters. Please read the Contact Section for other contact purposes.
- Any ticket without the above information will cause a delay in resolution. Please note that we receive many inquiries, and every customer problem is different due to differences in device and computer setup. So the more information you provide, the better!
- If you’re not a customer but you’re inquiring about one of our products/courses or site-related issues, simply let me know your question(s) below.
Your email is important to me and I strive to respond in two working days. Our support hours are Monday to Friday, 9am–5pm GMT +1, excluding public holidays and eve of public holidays. Thank you and I look forward to hearing from you.
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